As discussed on our last phone conversation, we will spend the rest of this week on knowledge transfer. I'd like to do this in 4 steps.
First, I'd like you to read through all the documentations attached with this email. They will give you a high level understanding of the architecture, business flow and main functionality of our application.
Secondly, I also provide a list of glossary/acronym used in daily discussion of our project. Please familiarize yourself with these terms, the are the "language" we speak on a daily basis.
I believe the first 2 steps above should bring you to a level where you understand the basic process of how an order is created based on a CSR's input and how it will be processed within the application. Once you familiarize yourself with these concepts, we can start the step 3 in which I'll walk you through a few selected use cases, for example, new install case, disconnect cases, change order cases and etc.
In the last step, I will try to cover miscellaneous aspects which include tricks/workarounds that we learned along the way of the development of this project. They are not or should not be officially documented ...